About Us Styles Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Styles Garden Centre
Moles Lane,
Paignton,
Devon
TQ3 1SY
01803873056
http://www.stylesgardencentre.co.uk |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling Our fast delivery service just got faster and now delivery is free on all orders over £50 exclusions may apply for remote areas .
We can sometimes arrange special delivery or Saturday delivery by phone request but this will usually result in an extra fee to cover the additional courier or dispatch charges involved in fast tracking the order.
Please be aware that we cannot arrange an absolute guarantee delivery date for an order as the delivery itself is performed by a third party courier and, although it is very rare, failures do sometime occur due to mis-routing of a parcel.
|
Delivery Schedule Styles Garden Centre is dedicated to complete customer satisfaction. If you have any suggestions or comments please email us at stylesgc@gmail.com. We encourage all our online customers to visit our national website www.online-garden-centre.com or please call in at our Garden Centree in person. Opening times, contact numbers and directions are available by clicking contact us page.
stylesgardencentre.co.uk contact details:
www.stylesgardencentre.co.uk:
Moles Lane
Paignton (Top of Shiphay)
Devon
TQ1 2 HS
United Kingdom
Phone: +44 (0) 1803 873 056
Fax: +44 (0) 1803 873 056
VAT Registration Number: GB667692087
Capital Gardens Ltd is registered in England and Wales with company number 03073194.
Our registered office is 1 Townsend Yard, Highgate High Street, London N6 5JF.
Pricing
Prices can change at any time of the day, both upwards and downwards. When making a purchase you are agreeing to pay the price shown at that time for those items.
Product Description and Image Accuracy
We try to give you the fullest information about the product including an image. However, there may be small variations in colour, texture and size. If something is not clear on the website, please call us on 01803 380 942 or contact us through the online contact us form confirm if you require further information before ordering. We are also more than happy to provide quotes for business customers and customers placing bulk orders. If there is a genuine mistake on the website we will of course rectify the situation to a satisfactory conclusion.
Delivery Schedule
We endevour to process your order as soon as it has been placed the website. While we endeavour to offer and meet our approximate delivery time (2 - 3 workin days), please allow up to 14 working days for d deliveries to these areas
Buyer To Collect
We no longer offer a "Buyer to Collect" service from any location other than our warehouse, and only by prior appointment. In order to fulfil anti-fraud obligations the cardholder will be required to provide photographic ID and proof of address as we do not have Chip and Pin facilities at this location.
Loss/Damage/Delay of Delivery
ON DELIVERY, please ensure that you check the goods are received in good condition. You should only sign for them if they are undamaged. If in the unlikely event your goods have been damaged please refuse the delivery or sign as "damaged on receipt". "Unchecked" is not a valid status for all courier companies. Damages must also be reported to both ourselves and our couriers in writing within 48 hours. Failure to do so may lead to us being unable to replace goods damaged in transit. We will not be liable for any loss in the case of damage exceeding £50.00 if you have not given us the opportunity to examine the damaged product and packaging prior to repair.
If you think you have received an incorrect delivery please contact us in writing within 10 days of your notified despatch date. If you believe your order is lost or delayed in transit, please allow 7 days after notified despatch and contact us in writing within 28 days of your notified despatch date. In all cases you must provide your order number and date of purchase. We will not be liable for any loss, incorrect delivery or delay if we do not receive written details of your claim within this 28 day period.
We may destroy your order documentation after six months and you shall not hold its absence against us.
Returns Policy
If a faulty item is delivered or it is not the item ordered, you will be offered a replacement. Please note the conditions above regarding damages. If this is not satisfactory a full refund will be offered. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer.
Please also be aware of the cancellation policy below.
Cancellation Policy
You may cancel at any time up until the point of despatch, or booking with our suppliers in the case of direct manufacturer deliveries, by calling 020 8465 7474 or emailing us through the helpdesk. After despatch or booking order cancellations must be made in writing within 7 days of receiving the goods.
If the goods are returned for any reason other that being faulty (i.e. not wanted), the return postage will be paid by the customer. If we have to arrange courier collection of heavy items a standard, minimum £30 charge will be levied. Refunds will be done as soon as possible after we have examined the returned goods but please allow up to four weeks after receipt by us for the money to be returned to your account.
If any order has been sent to you within our "FREE DELIVERY" offer our standard charge of £4.99 will also be levied against the refund.
Cancelled orders MUST be returned in a saleable condition and in the original packaging. If goods are not in a suitable condition we reserve the right to withhold part or all of your refund.
In the case of larger unwanted items we may also be required to levy a re-stocking fee by our suppliers and you will be informed of this by request or after we receive your written cancellation notice.
Please quote your name, address, daytime contact number and order number on all correspondance.
Back Orders
If your item is not in stock, we will back order for you. You can cancel your order at any time if you would rather not wait. We will shortly be offering an online cancellation service for items that have not yet been despatched.
Tax Charges
All prices are inclusive of VAT at the relevant rates. If you are ordering from outside the EU any VAT charges all prices will be displayed exclusive of VAT after you login to our website.
Credit Card Security
When the order is processed it will be encrypted using the latest Industry Standard Protocols and processed by Protx Ltd. Information on this can be found at www.protx.com. All credit card numbers are encrypted in the software when the order is placed using 256-bit encryption provided by market leaders Comodo - www.usertrust.com. We do not store your card details, nor are they held in clear text on any web site.
Guarantee
We guarantee your satisfaction. If you have any queries concerning your order please feel free to contact us on 020 8465 7474. This line is available from 9am-6pm Mon-Fri during the Winter and 7 days between Easter and September. You can also contact us electronically by clicking "Contact Us" below. Please see our returns policy. We endeavour to respond to enquiries within 48 hours. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 15.00% VAT is added. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee Cancellation Rights, Returns and Refunds
Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 7 working days from the day after you receive your goods.
As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.
No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
No right of cancellation exists for downloaded goods or "softcopy" goods to which you, the customer has instant access to or use of.
Please observe the following procedure for all returns to us:
On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.
If you are returning your product because it is defective, please state the defect or defects.
Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
You are responsible for paying any postage or shipping costs incurred when returning the product.
We recommend that all returns be sent by registered post, so that a record of the return is available for you.
We will not issue refunds for any items lost or stolen in transit to us.
Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.
7.12 Unused products may be returned promptly by customers to the address listed below:
Styles Garden Centre
Moles Lane Marldon
Paignton
Devon
TQ3 1SY
7.13 Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.
7.14 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.
|
Reaching Us If you need to reach us, please email us (stylesgc@gmail.com), alternatively, you can call on 01803873056 or fax us on 01803873056 or write to us at:
Our Contact details:
Styles Garden Centre
Moles Lane,
Paignton,
Devon
TQ3 1SY |
Privacy Policy Styles Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
|
